Delivery Information - Online sales only
Melbourne metropolitan deliveries
The Furniture Trader's online store delivers all items to Melbourne metropolitan addresses - if you would like to pick up goods please contact our store locations
Our Melbourne metropolitan deliveries are charged per order (not per item)
The Furniture Trader's Online delivery price is often different to our in-store delivery price
Our Melbourne metropolitan deliveries are delivered between the hours of 6pm and 10pm each evening
This is because most customers prefer this time to receive their goods as they are home from work
You will receive a phone call by the courier before hand to confirm the time and double check someone will be present at the location
Our Melbourne metropolitan deliveries are a one man delivery - you will need to assist the driver with lifting bulkier items
e.g. if you are having a lounge suite delivered, you may need to help lift one end of the sofa to carry it where you would like it placed, especially through a tight doorway
Regional Courier Services
Not all prodcuts online are available for nation-wide delivery our Regional Courier Services
Online customers who nominate Regional Courier Services will be sent a consignment number to track their delivery
Our Regional Courier Services deliveries are also a one man delivery - you will need to assist the driver with lifting bulkier items
e.g. if you are having a lounge suite or large dining setting delivered, you may need to help lift one end of the box to carry it where you would like it placed, especially through a tight doorway
We recommend you read and be made aware of our Terms and Conditions of Sale when making an online purchase
The store can be contacted to enquire about delivery outside the Melbourne metropolitan area if you are not provided a quote to your area at checkout.
All online purchases are usually shipped within 5 business days, confirmation of dispatch of your items will be sent to the customer via an SMS message, phone call or email message.
We recommend you read our Returns, Repairs and Refunds Policy prior to placing an order, which requires you to let us know within 7 days of a delivery of any defective goods received.
Our couriers offer a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery. Couriers will not leave parcels unattended, unless instructed by the customer to do so.
Our couriers deliver to the front of your home. Should you require your furniture to be placed inside your home at your request, our courier drivers will do so whilst exercising all due care, however, The Furniture Trader and our couriers accept no responsibility for damages incurred to the delivery destination premises or the furniture whereby difficult access may have led to damage being incurred. This includes damage to items being delivered and /or its contents.
If you cannot be available to accept your delivery, you may contact the The Furniture Trader directly to provide them with an ‘Authority to Leave’ goods unattended, this will however void your warranty and neither The Furniture Trader nor our courier can be held liable for any loss, theft, or damage to your item.
Shipping costs include full insurance for products that are lost or damaged in transit.
We use carriers that are both convenient and cost-effective. We are confident that we offer the best value shipping rates in Melbourne.
If the product is not currently in stock, the item is unable to be sold until it is back in stock.
In the event of non-defective goods being returned to The Furniture Trader due to difficult access or the address being unattended, The Furniture Trader retains the right to charge a return fee equal to the original delivery fee. This return fee covers costs associated with re-packaging and warehousing the product.
Once your order has been made and confirmed, you will receive an email within 48 hours informing you of the date of delivery, if your delivery date is not suitable you may call The Furniture Trader order office to arrange a more suitable date to receive the order. For any queries relating to your order, please contact us at email@example.com.
Estimated time of Delivery
Please allow up to 10 business days for all deliveries.
The Furniture Trader reserves the right to charge a cancellation fee of $40 for orders cancelled by the customer within 48 hours of those Orders' scheduled delivery date. This fee covers costs associated with extra handling and re-warehousing of the already picked and loaded product/s.
In the event of a cancelled order, funds paid in relation to that order will be refunded as soon as is reasonably practicable. You will be provided with e-mail acknowledgement of the cancellation and refund.