What a Manufacturer's Warranty Covers
Product Defect Warranty
Warranties offered by The Furniture Trader are consistant with Australian Consumer Laws.
Defects and remedies under these warranties are in addition to other rights and remedies of the purchaser. Should your product be defective, you may choose to make a claim through our claims department via email at claims@furnituretrader.com.au
All products, except for 'No Warranty' products, are sold with a 12 months defect warranty, whereby you are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure whereby we cannot repair or replace the goods, resulting in a refund.
In circumstances whereby a product is sold with a 'No Warranty' caviet on the invoice - you are agreeing to purchase the product 'as inspected' without a 12 month defect warranty, at a price that is reflective of forfeiting this warranty.
Similarly, in circumstances whereby a product is sold with an additional manufacturer's warranty ontop of the 12 month standard retail warranty, a caviet will be on the invoice stating the extra period of time the manufacturer's warranty will cover.
What does a manufacturing warranty cover and not cover?
Lounge and Mattress Warranties
With so many types of warranties on offer in the retail furniture industry, that are sold in addition to regular defect warranties, customers can be unsure of what defects are.
The Furniture Trader is fully equipped with all furniture repair capability, including upholstery, cabinetry and finishing, for repair purposes and requirements.
The Furniture Trader's warranty covers the following specific manufacturing faults under condition of normal domestic use, whereby requirements of care instruction have been adheared to:
- Springs or frame parts, depending on assessment, that are loose or broken
- Foam, depending on assessment, that is damaged or defective
- Fabric, depending on assessment, that is damaged or defective
What is not covered:
Normal wear and tear (including stains, soiling or scuff marks) consistant with duration of use.
Pilling of the fabric - it is important to note that pilling is not a fabric defect or fault, and is not covered under warranty as pilling is a normal function of many fabrics as excess fibres from the fabric react with fibres from clothes with use. Due to the nature of this, it is considered an industry standard that pilling be maintained by a customer using a 'de-pilling' machine. Pilling will diminish and eventually cease once the excess fibers are removed during the de-pilling process.
Body indentations in foam/fibre cushioning that are consistant with usage. Cushioning is designed to provide support and comfort, however body indentations over time are a normal occurance and indicate that the upholstry layers are performing as they should.
Any frame, spring or seating damage that has been caused by excessive weight impact, which the piece in question is not designed for and hence is not warranted for. If unsure, please ask a sales staff member for weight capacity limits and information.
Any abuse or excessive force, that upon assessment, is deemed by us to have led to the damage at hand.
Comfort preference - a lounge or mattress that is considered too hard or too soft, following use of the product, whereby the notion of discomfort is at hand.
When purchasing solid timber and partial solid timber furniture - it is important the buyer understand that timber is a natural organic product, which requires a degree of hand-craftsmanship.
Timber can only be crafted as such, resulting in each piece being subject to possible imperfections in grain, knots, finishing particulars, or in some cases, joinery or surface imperfections.
It some cases a piece may have or develop minor irregularities such as surface colour or slightly imperfect levelled surface variation.
Solid, real timber can even incur minor seasonal gap related changes in the joinery.
Upon purchasing timber products directly from our website images, please maintain a sense of reasonability towards the above-mentioned notions as these timber irregularities are subject to a degree of variation - but lets not forget, its what makes each timber piece a unique and stunning addition to your home.