Delivery Information, Service Areas & Pricing

Greater Melbourne Region

We deliver orders under 3 cubic metres (CBM) in size to the Greater Melbourne region at a flat rate of $100.

• please note, deliveries over 3 CBM incure an additional $20-$25 per CBM delivery cost.

We are also delivering orders to Metro Sydney & Adelaide regions, however costs are higher.

- warehouse pickups have been restricted to orders under 2 CBMs in size - for further information on this, please contact our store locations.

Our Greater Melbourne deliveries are delivered between the hours of 8am and 6pm.

• You will receive a phone call or sms before hand to confirm the date and time of delivery.
• Access to the residence must be made safely available for the delivery to go ahead.
• Regardless of circumstances, couriers are under no obligation to take items back, whereby a person is at the residence to sign for them.
• Our couriers are only obligated to deliver to a ground floor of a residence.
• if an item is going upstairs, and a driver is not able to offer this, they are under no obligation to take goods back.

 

Regional Courier Service

Not all products online are available for delivery

We recommend you read and be made aware of our Terms and Conditions of Sale when making an online purchase.

The store can be contacted to enquire about delivery outside the Melbourne metropolitan area if you are not provided a quote to your area at checkout.

All online purchases are usually shipped within 10 business days, confirmation of your order and delivery date will be sent to your phone (via sms) or email message.

We recommend you read our Returns, Repairs and Refunds Policy prior to placing an order, which requires you to let us know within 7 days of a delivery of any defective goods received.

Our couriers offer a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery. Couriers will not leave shipments unattended, unless instructed by the customer to do so.

Our couriers deliver to the front of your home. Should you require your items to be placed inside your home at your request, our courier drivers will do so whilst exercising all due care, however, The Furniture Trader and our couriers accept no responsibility for damages incurred to the delivery destination premises or the furniture whereby difficult access may have led to damage being incurred. This includes damage to items being delivered and/or customer property.

If you cannot be available to accept your delivery, you may contact the The Furniture Trader directly to provide them with ‘Authority to Leave’ goods unattended, this may however void your warranty if we deem it likely that damage has occurred to goods due to improper handling whist in the customer's care. In which case neither The Furniture Trader nor our couriers can be held liable for any loss, theft, or damage to your item.

Shipping costs include full insurance for products that are defective, lost or damaged in transit.

We use carriers that are both convenient, cost-effective but also specialist in furniture handling. We are confident that we offer very competitive shipping rates.

If the product is not currently in stock, the item is unable to be sold until it is back in stock.

In the event of non-defective goods being returned to The Furniture Trader due to difficult access or the address being unattended, The Furniture Trader retains the right to charge a return fee equal to the original delivery fee. This return fee covers costs associated with additional transport, handling and re-warehousing of the product/s.

Delivery Date

We make every effort to have the delivery driver contact you before the delivery takes place.

Estimated time of Delivery

Please allow up to 10 business days for all deliveries.

Cancellation

The Furniture Trader reserves the right to charge a handling fee of $100 for orders cancelled by the customer within 48 hours of those Orders' scheduled delivery date. This fee covers costs associated with extra warehouse handling (picking/loading) and delivery slot scheduling.

In the event of a cancelled order, funds paid in relation to that order will be refunded as soon as is reasonably practicable. You will be provided with email acknowledgement of the cancellation and refund.